A digital world, accessible for all.

Digital exclusion is a hugely under-appreciated and significant issue which affects many in society. Since the pandemic, the world around us has become increasingly reliant on technology. Many of us now work, shop, bank, and chat to our friends and families online. There is not much at all that can only be done ‘in person’ anymore. These developments are often very welcome, and have made huge improvements in many people’s lives, such as by giving many a better sense of work/life balance or giving those who may struggle with their mobility or immunity the option to manage things from home. The change has not, however, been an easy or effective one for everyone. 

It is often thought that digital exclusion is an issue which just affects the older generation, and whilst it is true that many older people do struggle with technology; it is an issue which also affects those who are in or have grown up in poverty without access to technology. Whilst many may make the argument that computers can be accessed in spaces such as public libraries, it is not just about having access to a computer - it’s having the necessary skills and confidence to know how to use it. Whilst we are incredibly lucky to have a well-equipped library in Ely with very helpful and kind staff to assist, it can be difficult for some to voice that they are unsure how to use such technology, because of the shame and embarrassment that can come with it; particularly with those in the younger generations who may feel ‘expected’ to know. In Ely and East Cambridgeshire, we face the additional challenge of being in a rural area where access to the internet may not always be reliable, and often this is something people cannot afford with the rising cost of living. 

I believe that it is incredibly important to focus on those who experience digital exclusion. Firstly, we should focus on de-stigmatising this issue so that those who are unsure how to use technology or the internet do not have to feel ashamed and may more readily reach out and ask others for help. Secondly, we should ensure that staff and volunteers who provide these vital services in the community, such as in our libraries, continue to be available and able to support. Thirdly, we should ensure that there are always available alternative options for people who are unable to access technology or the internet. I have seen in my work in the legal sector the importance of giving people the choice of online or in person, enabling them to feel included and part of the process.

I believe that no resident in Ely should struggle, or feel unable, to access the Council’s services because they cannot use the website or social media pages. It comes down to an issue of equality and inclusion, and I will be an advocate for ensuring nobody in Ely is overlooked or forgotten, whilst also championing the importance of progressing us forward.